Banfield Pet Hospital at 10200 Eastern Shore Boulevard #110 in Spanish Fort, Alabama

Customer Reviews about Banfield Pet Hospital

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  The veterinarian here is very sweet, knowledgable and understanding. Unfortunately we had to put down my 13 year old cat. The vet was very sweet, gave me as much time as I needed and helped me throughout the process. I will continue to bring my other pets to her for any future vet needs! Thank you again for everything.
  July 09, 2017

  by Mariah Budd
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  This is not my regular vet. I only went b/c it was a holiday weekend. I wanted to get my dogs in to see a vet ASAP as they had worms and this was the only place open. The Vet was very nice and helpful. She seemed very caring. The office staff was rude. One front office staff rolled her eyes at everyone (co-workers, customers, telephone calls, etc.). The other front office staff does not have the personality/temperament to greet customers. I left there with a $589 bill (De-worming and yearly vaccines). They were out of one of the medicines prescribed and I was told it would be available in a few days. Fine. I get home and find out that they did not give me different med that I paid for. I call the next morning and was told the meds would be available for pickup immediately. I go by that afternoon. Meds are not ready. The unfriendly front office worker tells me it is their policy to not fill prescriptions early... Really?! I guess it is your policy to charge customers for prescriptions and not give them the prescriptions. I get home and realize there dosing information is confusing. I call the vet and find out from the very rude office person (who repeatedly cut me off and talked over me) that they did not give me the right amount of meds I was charged for... Now, I get to go back to the Vet for the 3rd (and hopefully last time) today. Frustrating does not come close to describing this experience... Expensive and frustrating wouldn't even come close!
  January 15, 2017

  by Angela Mott

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About Banfield Pet Hospital in Spanish Fort